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Cancellation Policy

When you book an appointment, that time is set aside for you, and missed appointments prevent us from accommodating other clients. Please understand that therapists only get paid when they deliver a service.

If you do not show up for your scheduled appointment, and you have not notified us at least 24 hours in advance, you will be required to pay the full cost of the treatment as booked. Last minute cancellation (cancellation within a couple of hours of your appointment) would considered as no show.

If you cancel your appointment on the same day of your appointment, you will be required to pay a full amount of your appointment for cancellation fee.
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If an emergency situation arises, please let us know so that we can treat your specific situation with personal attention. We recognize that there are circumstances that are out of your control (sudden illness, family emergencies, etc.) and your therapist would make an exception to the above policies on those rare occasions.
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Thanks for your understanding.
Charles Lee